Vendor Guidelines

Provide valid business registration documents, tax identification numbers, and proof of address. Verification typically takes 2-3 business days.

Ensure all business details including name, address, contact information, and banking details are accurate and up-to-date.

Add a professional store logo, banner, description, and business hours. Complete profiles receive 40% more visibility.

Operating multiple vendor accounts without prior approval is strictly prohibited and may result in account suspension.

Provide truthful descriptions, specifications, and pricing. Misleading information violates our policy and can result in listing removal.

Upload clear, well-lit product images (minimum 1000x1000px). Include multiple angles and lifestyle shots. Products with 5+ images sell 60% better.

Place products in the correct category and subcategory. Miscategorization affects search visibility and customer trust.

Do not list counterfeit goods, illegal items, weapons, drugs, or products violating intellectual property rights.

Keep inventory levels accurate. Out-of-stock items should be marked as unavailable within 24 hours.

Research market rates and price competitively. Excessive pricing or price manipulation is not allowed.

Orders must be processed within 24-48 hours. Set realistic processing times and adhere to them to maintain good ratings.

Ship orders within the promised timeframe. Provide tracking information within 24 hours of shipment. Late deliveries affect your performance score.

Pack items securely using appropriate materials. Include invoice and care instructions. Branded packaging enhances customer experience.

Cancellations should be rare and justified. Frequent cancellations (>5%) negatively impact your seller rating and may result in penalties.

Respond to customer messages within 12 hours. Proactive communication about delays or issues prevents negative reviews.

Reply to customer inquiries within 12 hours. Maintain a response rate above 90% for optimal visibility in search results.

Be courteous, professional, and helpful. Rude or abusive behavior towards customers results in immediate account review.

Process return requests within 48 hours. Issue refunds within 5-7 business days of receiving returned items. Clear return policies build trust.

Work with customers to resolve issues amicably before they escalate. Our support team assists with mediation when needed.

Do not offer incentives for positive reviews, post fake reviews, or pressure customers. This violates our integrity policy.

BeDonkey charges 8-15% commission per sale depending on category. Review the fee structure before listing products.

Payments are processed bi-weekly after order completion and the return window expires (typically 14 days after delivery).

Vendors are responsible for collecting and remitting applicable taxes. Ensure tax settings are configured correctly.

Display final prices including all fees. Hidden charges or surprise costs at checkout are prohibited.

Participate in platform-wide sales events. Competitive discounts during promotional periods increase visibility by up to 300%.

Maintain below 1% (includes cancellations, negative feedback, claims). Higher rates trigger account warnings.

Achieve 95%+ on-time delivery rate. This is a key factor in search ranking and featured placement eligibility.

Maintain minimum 4.0-star rating. Ratings below 3.5 for 30 days result in account review and potential suspension.

Keep message response rate above 90% and respond within 12 hours. This builds trust and improves customer experience.

Only sell products you have rights to sell. Counterfeit or infringing items result in immediate removal and potential legal action.

Protect customer data. Never share, sell, or misuse customer information. Comply with GDPR and data protection regulations.

Compete fairly. Price manipulation, fake reviews, sabotaging competitors, or gaming the system is prohibited.

Product listings must not contain offensive, discriminatory, or inappropriate content. Keep descriptions family-friendly.